Client Success Managers (Education/Business & Industry) - yoyo Wallet

Fitzrovia, London, United Kingdom · Account Management

Company Profile and Mission

Launched in 2014 at Imperial College London, Yoyo Wallet has become the UK’s fastest growing mobile wallet by expanding across hundreds of University and Corporate locations. Yoyo Wallet offers consumers fast, secure mobile payment and rewards on purchase made. Imagine, you can use your phone to pay for your purchases and collect points or stamps to quickly redeem for free things – all without having to carry any cards in your wallet. Retailers benefit from offering quicker service to their clients and by learning more about their regular customers.

Founded by Alain Falys and Michael Rolph, Yoyo has raised significant funding ($15m as of September 2015) and has been chosen by KPMG as one of 50 FinTechs to watch globally. Now in our 3rd year, we are in over 40 UK universities, over 100 corporate locations and have a global presence with business in the US, Spain, Ireland and Singapore.

Role Objectives

We are looking for 2 experienced Client Success Managers to work closely with our Sales teams to manage our portfolio of clients in the Business & Industry (think, retailers at corporate locations) and Education space (think retailers at Universities). These are two separate positions reporting to two different people. In each role, you will be the interface between our client service, sales, and launch teams to create long term relationships with our clients. You will manage relationships and grow our existing portfolio, adding additional retailers offers. Our ideal candidate has previous sales experiences, is proactive, analytical, organized, and has a results oriented attitude. The ideal candidate will have experience managing multiple accounts and relationships. This is a big role for our organization, with growth potential being limitless.

Job Specifications

  • Build relationships with key stakeholders at our client sites
  • Identify opportunities for growth, marketing, and additional user activations at client sites
  • Create Yoyo Wallet rollout campaigns at new clients to achieve client objectives
  • Manage client expectations and assist with Yoyo Wallet related inquiries
  • Keep clients up to date on marketing and product updates
  • Conduct site visits to meet clients to monitor and offer recommendations to continue site progress
  • Collect feedback from our clients to strategically share with our sales, marketing, and product teams
  • Motivation to create tangible results for the business
  • Partner with sales and launch teams to optimize performance
  • Desire to work in a fun, fast-paced and results driven environment


  • A Bachelors Degree in Business, Commerce, Marketing, or related field
  • At least 2 years of sales and/or account management experience
  • Strong business aptitude and intuition being able to build relationships with our current clients and their retailers
  • Experience using Salesforce
  • Comfortable with web based system administration tools and Excel
  • Strong attention to detail and technically savvy
  • Personable, enthusiastic, and articulate
  • Entrepreneurial outlook and spirit while knowing how to navigate through corporate and academic organisations
  • Ability to manage competing timelines and priorities in a composed fashion
  • Desire to work in a fun, fast-paced and results driven environment


  • Get £100 per month in Yoyo credit to spend at Yoyo retailers (that is coffee, tea, and food!)
  • Competitive salary packages
  • Private health care
  • Work on challenging real-world problems of which you can take ownership
  • Build something today and see it in others hands tomorrow


  • We are located in Fitzrovia, the heart of central London
  • Occasional travel will be required (mostly within the UK)