Implementation Manager - Yoyo Wallet

Fitzrovia, London, United Kingdom · Operations


Launched in 2014 at Imperial College London, Yoyo Wallet has become the UK’s fastest growing mobile wallet by expanding across hundreds of University and Corporate locations. We are an app allowing consumers to pay for things using their phone while they collect stamps or points – all in the app! No need to carry many loyalty cards. Retailers in turn, learn more about their customers which allows them to offer in app deals for their loyal customers. Founded by Alain Falys and Michael Rolph, Yoyo has raised significant funding ($15m as of September 2015) and built a team of energetic entrepreneurs who know how to get things done. 

Now in our 3rd year, we are in over 40 UK Universities, over 100 Corporate locations and have a global presence with business in the US, Spain, Ireland and Singapore. With so much potential ahead, Yoyo is looking for an Implementation Manager to join the Operations Team. If you are looking to join a fun, fast growing FinTech firm, keep reading.

Role Objectives

Based in Fitzrovia, the heart of London, the Implementation Manager will report to the Service Delivery Manager. This is a critical role for our company as Yoyo Wallet’s payment and loyalty network depends on how well we connect and interoperate with our ePOS and retail partners. We are looking for an Implementation Manager to ensure high quality integrations and implementations. The successful candidate will also support our partners and internal teams with technical issues during the sales, onboarding, growth and business as usual phases of the lifecycle.

Job Specifications

  • Understand the business goals of Yoyo Wallet and their customers to execute seamless implementations and support processes for our retailers
  • Work with the sales, account management and product team with launching new retailers or product features
  • Ensure client support is up to date about any product and retail launches
  • Provide second line support to ePOS and retail partners
  • Escalate issues to internal and external third line support teams as required


  • Bachelor's Degree is an asset
  • 1+ years working in start up and/or entrepreneurial corporate environment (internships count!)
  • 1+ years managing projects technical in nature managing internal and external stakeholders
  • Experience with pre-sales support along with first and second level support for technical and non- technical problem owners
  • Interest in operations and getting things done the right way -- you have the chance to work with all everyone in the company to ensure we offer smooth delivery to our clients
  • Strong attention to detail
  • Personable, enthusiastic, and articulate
  • Entrepreneurial outlook and spirit
  • Technically savvy
  • Previous exposure to mobile payments, ePOS, payment technologies or mobile applications is an asset
  • Exposure to open source, web, and/or mobile based technologies is an asset
  • Exposure to ePOS technologies from Windows XP through Linux iOS, and Android tablets is an asset
  • Ability to manage competing timelines and priorities in a composed fashion
  • Desire to work in a fun, fast-paced and results driven environment


  • Get £100 per month in Yoyo credit to spend at Yoyo retailers (that is coffee, tea, and food!)
  • Competitive salary packages
  • Private health care
  • Work on challenging real-world problems of which you can take ownership
  • Build something today and see it in others hands tomorrow


  • We are located in Fitzrovia, the heart of central London
  • Occasional travel will be required (mostly within the UK)